Around Australia Motorhomes AU Rental Terms for travel between 01-Jan-2009 and 31-Mar-2013
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Around Australia Motorhomes. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions for Around Australia Motorhomes.
-
The supplier means the operator of Around Australia Motorhomes.
-
The client is also referred to as the hirer (s) or renter (s) or customer (s).
Payment Terms
STANDARD PAYMENT TERMS
* The initial non-refundable deposit is collected upon confirmation of your booking, and will be deducted from your nominated credit card.
* The balance of your hire is due upon arrival/collection of your vehicle.
* A bond amount is also payable upon arrival and is fully refundable upon the return of your vehicle in the appropriate condition, as stipulated in your rental agreement.
SPECIAL PAYMENT TERMS
* The total cost of your hire (excluding additional items, payable upon arrival) will be collected in full, at the time of confirmation, if you have elected to process your booking in a currency that is different to AUD.
All rental charges payable upon arrival and security bonds must be paid in full on the day of the commencement of the rental. All payments to the supplier must be made in Australian Dollars only. Please note that payment can only be made by Visa, Mastercard or Australian Bankcard (no other credit cards or EFTPOS are accepted). Personal or business cheques, cash, travellers cheques or bank cheques can only be accepted if received 14 days prior to the commencement of the rental.
It is the customer's responsibility to ensure that their credit card has sufficient funds and/or daily transaction limit. No vehicle will be released under any circumstances until the rental payment and Security Bond is paid in full.
Cancellation Policy
The initial deposit is non refundable in all circumstances. In addition to forfeiting your deposit, the following charges apply:
An AU$75.00 cancellation administration fee will apply to all cancellations.
Cancellation 33 days + prior to pick-up date = no further charges
Cancellation 11 to 33 days prior to pick-up date = AU$500
Cancellation less than 11 days prior to pick-up date = AU$500 or 50% of the rental cost (whichever is greater)
Cancellation 3 days prior to pick-up or a No Show: No refund available, the full rental charge will apply
*There is no refund for late pick up or early return of vehicle.
Notes: An amendment of the dates or vehicle type after a booking has been confirmed by Around Australia Motorhomes may be treated as a cancellation and the appropriate fees (above) will apply.
TRAVEL INSURANCE
It is strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if a customer has to cancel their booking
Rental Charges
When calculating the number of days a vehicle is rented, the day of pick up is counted as day one of the rental, regardless of pick up time. The day of the vehicles return is counted as the final day of the rental. When a rental moves from one rate season to the next, the calculation is based on both rates.
Protection packages available
Package Options: Basic or; CDW (Collision Damage Waiver) or; MPP (Maximum Protection Package).
|
|
PREMIUM
2 berth Hi-Top
(per day) |
PREMIUM
All other models
(per day) |
BOND
(payable on vehicle collection) |
Total Liability |
Windscreen & Tyres Protection |
BASIC
PROTECTION: |
AU$ 0 |
AU$ 0 |
AU$6,000
(Debited to credit card) |
AU$6,000 |
not included |
CDW
PROTECTION: |
AU$19 |
AU$26 |
AU$2,000
(credit card imprint) |
AU$2,000 |
not included |
MPP
PROTECTION: |
AU$25 |
AU$45 |
AU$450
(credit card imprint) |
AU$450 |
Maximum of 1
windscreen & 2 tyres
|
Basic
Maximum liability in the event of an accident of $6,000.00. Does not cover overhead damage, windscreen, tyres or under body damage.
CDW (Collision Damage Waiver)
Reduces liability in the event of an accident to $2,000.00. Does not cover overhead damage, windscreen, tyres or under body damage. Maximum premium payable per rental: $1,250.00
MPP (Maximum Protection Package)
Reduces liability in the event of an accident to $450.00. Does not cover overhead damage or under body damage. Includes 1 windscreen & 2 tyres replacement. Maximum premium payable per rental: $1,800.00
The excess applies to each claim, not per rental.
The above Excess Reduction Options apply to drivers aged 25 – 75 years of age.
Under special circumstances arrangements can be made for drivers aged between 21 and 24, subject to additional charges.
All Damage Cover is forfeited if:
* the terms and conditions of the rental contract are breached. The hirer is then responsible for the total costs of any damage.
* the vehicle is submersed in or damaged by water or salt water
* driving under the influence of alcohol or drugs and on restricted roads
* willful damage such as standing or sitting on the vehicle's roof or bonnet is strictly prohibited and is at the hirers cost.
* the hirer is responsible for any recovery costs that may occur if the vehicle becomes bogged or stranded caused by driver error regardless of the insurance excess / level of cover.
Additional Cost
Government Stamp Duty: Included in the daily rental rate.
GST: Included in the daily rental rate.
One - Way Rentals:
One Way Fee applies to one way rentals
Melbourne, Sydney, Brisbane Adelaide & Cairns = AU$195
Any one way rental involving Perth = AU$495
Any one way rental involving Darwin = AU$600
ie. One Way Perth to Sydney would have a one way fee of AU$495
Please note: There is a 20+ days minimum hire required for Darwin rentals.
Rental Duration & Kilometres
Minimum rental for all vehicles is 7 days. A 14 day minimum rental period applies during the period of 27 September – 12 October and 16 December – 15 January
Branch hours for pick-up and drop-off
Sydney, Melbourne, Brisbane, Adelaide, Cairns, Darwin and Perth.
Monday to Friday 8.30am to 3.00pm
Weekends, Public Holidays by prior arrangement only.
Licence minimum/maximum age
A valid Driver's Licence from the customers country of origin or residence, or an International Licence is acceptable. The minimum age is 25 years. The maximum age is 75 years. Arrangements can be made for drivers aged between 21 and 24 and drivers over 75 under special circumstances, subject to additional insurance charges.
Change of drop off destination
Authorization must be obtained if a change of drop-off destination is required. The supplier cannot guarantee that any such authorization will be granted. If authorization is granted, a fee of up to AU$800 may apply.
Insurance
Insurance is a mandatory charge that provides comprehensive cover.
Both CDW Protection Package and (MPP) Maximum Protection Package DO NOT COVER any type of water damage, ie: vehicle immersion or salt water damage.
Around Australia Motorhomes reserves the right to restrict vehicle movements and insurance level availability in certain areas due to adverse road or weather conditions.
Bond deposit
A deposit is required for all vehicles at time of pick up. On return of the vehicle, provided no accident or damage has occurred, the vehicle is completely clean with fuel and gas tanks full, then the deposit will be returned to the renter. Payments made via credit card.
Minimum hire/one way hire
Minimum rental is 7 days. Minimum one way rentals are 14 days. NB: One way rentals are subject to a one way fee.
Change of vehicle
Around Australia reserves the right to substitute a comparable or superior vehicle at no extra cost in extreme circumstances. This shall not constitute a breach of contract and does not entitle the renter to any refund whatsoever.
Cleaning fee
A cleaning fee of AU$120 will be charged if the vehicle is not returned in reasonable condition. Charging of such fee will be at the depot managers discretion. The vehicle must be returned with the toilet emptied, otherwise a cleaning fee of AU$100.00 will be charged.
Refunds
There are no refunds for vehicles returned earlier than the agreed term on the rental contract.
Destination/road restrictions
Vehicles may be driven in all states; however, restrictions apply depending on road types and standards. All vehicles can only be driven on recognised roads, ie roads shown on maps.
Campervans and motorhomes are restricted to bitumen roads only.
All insurance and refundable money is waived if the above restrictions are breached. Any damage and/or recovery costs are the customers responsibility.
Repairs
All repairs / tyre replacements must be authorised by Around Australia Motorhomes prior to any repair work proceeding. Around Australia Motorhomes will reimburse you for expenses incurred in rectifying any authorised problems on presentation of the relevant receipts. NB: Defective parts or damaged tyres must be returned to our office for inspection. The supplier will not accept responsibility for hotel or motel charges, meals or out of pocket expenses in the case of breakdown, liability will be limited to the refund of hire charges for any days lost.
Service
All vehicles are covered by a national emergency roadside breakdown service.
Traffic infringements
Around Australia reserves the right to charge the renter for any speeding or parking fines and/or accidents not reported on return of the vehicle. (AU$55 admin fee will apply per fine.)
Please note
Around Australia Motorhomes reserves the right to refuse any rental at its discretion. For full terms and conditions or rental see the rental agreement.
Disclaimer
Rental rates, insurance rates and terms and conditions are subject to change without notice.
Vehicles and illustrations shown may be different to the actual vehicle offered due to modifications and/or upgrades.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Around Australia Motorhomes AU insurance
Protection packages available
You have a choice of Basic or CDW (Collision Damage Waiver) or MPP (Maximum Protection Package).
|
|
PREMIUM
2 berth Hi-Top
(per day) |
PREMIUM
All other models
(per day) |
BOND
(payable on vehicle collection) |
Total Liability |
Windscreen & Tyres Protection |
BASIC
PROTECTION: |
AU$ 0 |
AU$ 0 |
AU$6,000
(Debited to credit card) |
AU$6,000 |
not included |
CDW
PROTECTION: |
AU$19 |
AU$26 |
AU$2,000
(credit card imprint) |
AU$2,000 |
not included |
MPP
PROTECTION: |
AU$25 |
AU$45 |
AU$450
(credit card imprint) |
AU$450 |
Maximum of 1
windscreen & 2 tyres
|
Basic
Maximum liability in the event of an accident of $6,000.00. Does not cover overhead damage, windscreen, tyres or under body damage.
CDW (Collision Damage Waiver)
Reduces liability in the event of an accident to $2,000.00. Does not cover overhead damage, windscreen, tyres or under body damage. Maximum premium payable per rental: $1,250.00
MPP (Maximum Protection Package)
Reduces liability in the event of an accident to $450.00. Does not cover overhead damage or under body damage. Includes 1 windscreen & 2 tyres replacement. Maximum premium payable per rental: $1,800.00
The excess applies to each claim, not per rental.
The above Excess Reduction Options apply to drivers aged 25 – 75 years of age.
Under special circumstances arrangements can be made for drivers aged between 21 and 24, subject to additional charges.
All Damage Cover is forfeited if:
* the terms and conditions of the rental contract are breached. The hirer is then responsible for the total costs of any damage.
* the vehicle is submersed in or damaged by water or salt water
* driving under the influence of alcohol or drugs and on restricted roads
* willful damage such as standing or sitting on the vehicle's roof or bonnet is strictly prohibited and is at the hirers cost.
* the hirer is responsible for any recovery costs that may occur if the vehicle becomes bogged or stranded caused by driver error regardless of the insurance excess / level of cover.
Adelaide depot
Address: 91 Sir Donald Bradman Drive
, Hilton
, Adelaide
, SA
, AU
Depot hours: Mon-Fri 0830-1500
IMPORTANT: SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
Brisbane depot
Address: 2023 Sandgate Road
, Virgina
, Brisbane
, QLD
, AU
Customers must make their own way to the depot at their own expense.
Depot hours: Mon-Fri 0830-1500
IMPORTANT: SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
Cairns depot
Cairns is a serviced non depot location. Depot hours: Mon-Fri 0830-1500
IMPORTANT: SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
Darwin depot
Address: 70 McMinn St
, Darwin
, NT
, AU
Depot hours: Mon-Fri 0830-1500
IMPORTANT: THERE IS A 20+ DAYS MINIMUM HIRE REQUIRED FOR DARWIN RENTALS.
SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
Melbourne depot
Address: 30 Enterprise Avenue
, Berwick
, Melbourne
, VIC
, AU
Depot hours: Mon-Fri 0830-1500
IMPORTANT: SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
Perth depot
Address: 337 Great Eastern Highway
, Redcliffe
, Perth
, WA
, AU
Depot hours: Mon-Fri 0830-1500
IMPORTANT: SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
Sydney depot
Address: Unit 11/10 Pioneer Avenue
, Thornleigh
, Sydney
, NSW
, AU
Customers must make their own way to the depot at their own expense.
Depot hours: Mon-Fri 0830-1500
IMPORTANT: SATURDAY, SUNDAY AND PUBLIC HOLIDAY PICK UPS ARE STRICTLY BY APPOINTMENT ONLY. For Saturday, Sunday and Public Holiday pick ups please ring the start and finish depot at least 48 hours prior to the pick up and drop off in order to confirm arrival at the depot or to arrange an appointment.
All pick ups and drop offs must be made between 8am and 2.30pm.
